Everything You Need to Know

Find answers to common questions about your stay, amenities, check-in, policies, and more for a standardized experience you can trust.

Helpful Booking Info

General Booking Questions

  • How do I book the property?

    You can book directly on this website for the best rates.

  • What payment methods do you accept?

    We accept major credit cards through this booking site.

  • What is your cancellation policy?

    Please refer to your booking confirmation for full details.

  • Are there any additional fees?

    Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. These are listed during the booking process.

  • How do I get my booking confirmation?

    Once your reservation is confirmed, you will receive a booking confirmation email at the address provided during booking. If you don't see the confirmation in your inbox, check your spam folder.

Helpful Tips & Info

Check-in and Check-out

  • What time is check-in and check-out?

    Please refer to your booking confirmation for full details. Early check-in or late check-out may be available upon request.

  • How do I check in to the property?

    Check-in instructions, including access details, will be sent to you via email or your booking platform before your arrival. If the property has a smart lock or keyless entry, you will receive a code.

  • What should I do if I encounter a check-in issue?

    If you encounter any issues, please contact us immediately.

  • Can I request an early check-in or late check-out?

    Early check-in and late check-out requests are subject to availability. 

  • How do I check out?

    Simply follow the check-out instructions provided in your welcome message or guidebook. Ensure all doors are locked, return keys (if applicable), and follow any cleaning guidelines.

Everything You Need

During Your Stay

  • What should I do if I have an issue with the property during my stay?

    Please contact us immediately for any issues such as maintenance, Wi-Fi problems, or unexpected concerns. We will address your request as quickly as possible.

  • Is there housekeeping during my stay?

    Housekeeping is available upon request for an additional fee.

  • Can I extend my stay?

    Extensions are subject to availability. Please contact us as soon as possible to arrange this.

  • What’s the best way to reach you during my stay?

    Reach out to PMI via phone or email.

  • Are extra towels, linens, or toiletries provided?

    Yes, we provide towels, linens, and toiletries on the first day.

Have a question?

Send us a Message

Send us a message and we’ll be in touch.